IDEA - Institute for Development and Economic Analysis (IDEA) chairman Cayetano Paderanga, Jr. in an interview today (Dec.07, 2007) said that the Philippines has an edge over competing countries when BPO industry is at stake.
In the discussed interview which actually focuses on one of the best Filipino trait which is "empathy" (malasakit) also common to many South East Asian countries today he mentioned that this has become a prime player in the current status of the growth of BPO industry here in the Philippines. The chairman quoted that "Empathy or malasakit is a Southeast Asian trait that we believe is becoming an advantage for Filipinos who are hired to man the growing BPO industry".
IDEA is a group that was recently commissioned by Bayan Telecommunications or Bayantel to carefully analyze and to study the current outsourcing industry state in the Philippines. Another factor IDEA mentioned that enables the Philippines to become one of the best destination of BPO jobs and business investments is because the country has the best inclination to western culture and the professionals here were able to speak the English language fluently and with proficiency.
With this specific relations and point of view to Filipino professionals to outside investors on BPO, western Europe and US firms are looking forward to locate their offshore operations in the country.