Sunday, April 15, 2007

$10-Billion Philippine Outsourcing Industry Target

Back office end jobs are one of the most-juicy services being cooked in the Outsourcing Industry these days. In line to the growing industry’s needs for the said type of service to provide, the Philippine government is planning to tap Filipino managers based in the United States to convince American companies to outsource their back office needs here in the Philippines. The government is also offering to give the said Filipino outsourcing executives some financial incentives they call as “finder’s fee”.

According to Mr, George Kintanar, adviser of the Philipppine House of Representative’s committee on ICT (Information and Communications Technology), they are confident and optimistic at the same time and talked about the plan before some local government officials and private businessmen at a press conference announcing about the intentions of the government in the “1st ICT CaLaBaRZon Conference” last June 29-30 at the Tagaytay International Convention Center (TICC). The plan is expected to be implemented by the Fil-Am executives, Overseas Filipino Workers (OFW) in the U.S. and the Philippine Chamber of Commerce and Industry (PCCI) in hopes to boost up the Outsourcing Industry and to introduce it in the Philippines as a new revenue and income generating field for the many IT professionals that continues to abound by the numbers each year. The Philippine government calls this move as the “overseas global outsourcing” marketing strategy.

The plan is also targeting small and medium enterprise (SME) entrepreneurs hoping to be adopted by the 99% - population that SME’s represent in all the businesses present in the country. Encouraging them to open up and start at a 30 or 50 - seater call center and to later on encourage Fil-Ams to do overseas global outsourcing and be able to tap a portion of the 50 % - population that the U.S. is occupying in the global outsourcing market.

Some figures appeared in another article stating that by the year 2010, the Philippines is expected to earn a significant $10 billion revenue through the outsourcing industry alone (according to outsourcing world). Another report by the Mc Kinsey Quarterly, states that the demand for global outsourcing services is expected to reach $180 billion by the year 2010 and 5% of that market is being targeted by the Philippines which is a clear $10 billion industry by 2010 from a short figure of $1.5 billion only in 2004.

One great effect of the globalization brought about by the outsourcing industry alone is the increasing number in terms of contact centers recruitment that has rapidly grown over the past five years. In the animation field alone, skilled professionals are targeted to be trained amounting to 25,000 new industry-ready animators by 2010 to meet the growing need for global outsourced animation services requirements. This data is according to the Animation Council of the Philippines Inc.(ACPI) director Joy Bacon. Increased tapping of the many IT professionals through outsourcing in the Philippines can be attributed to the “better people, better business climate, competitive workforce, in-line infrastructure, virtual cost-effectiveness, better English proficiency and most of all, better security” compared to other outsourcing hubs like India , China and other Asian Countries. According also to Chalr’e Associates (an executive search and management consulting firm in the emerging countries in Asia Pacific), “a growing number of companies continue to bank on the country’s reputation for high-quality and cost-effective services.

Proof of this quotes are the significant increase in the presence and investment efforts by large companies like the computer manufacturer Dell Inc. They had set-up thier own contact center in the Philippines unlike before where Dell has only outsourced services to the country as third party providers for years. They have finally decided and dedicated to make the Philippines as a global customer service center. General Electric, an aggressive consumer electronics company, meanwhile, also made the move of shifting substantial resources from India to the Philippines and making a hay of promoting their brand in the country.

Quote source: Computerworld Philippines

In addition to the information I provided, the Department of Trade and Industry secretary, Mr. Peter B. Favila also quoted “in terms of potential, business opportunities and realized revenues, we know for a fact that we have only begun to scratch the surface of business process offshoring. There is much room for growth in the industry”.

Also said by the Center for International Trade Expositions and Mission (CITEM) executive director and DTI assistant secretary, Felicitas Agoncillo-Reyes, “As far as the industry is concerned, 2005 has been a great year for the e-services in the Philippines. We would like to think we have increased and strengthened our competitive advantages in terms of the capabilities of our e-services workforce and overall industry cooperation.”

Sunday, April 8, 2007

Outsourcing Medical Transcription Services

Medical Transcription:

Medical transcription, although is not yet found in the web dictionary is one of the fastest growing industry in the medical transcription arena these days. I am proud that the Philippines became one of the lobbies that these great medicine practitioners has chosen to be their partner in their medical transcription needs and services. This must have something to do with the cost-efficient services that these professionals get out of the good and hard working Filipinos that are well trained to fit the working requirements and conditions in this field of medicine.

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Many other different medical related services are being outsourced like emergency room trans, radiology transcription, maxillofacial surgery transcription, psychology transcription, plastic surgery transcription, general/vascular surgery transcription, neurosurgery/neurology transcription, radiation-oncology transcription, orthopedics transcription, dermatology transcription, gastro-enterology transcription, urology transcription, cardiology transcription, surgery transcription, OB/GYNe transcription, opthalmology transcription, physical medicine transcription, and others related to medicine and medical aspects dealing with transcription services.

The medical community realized that medical transcription is a very important part of the health care industry and take all precautions in the U.S. and abroad to make sure that medical transcription documents are done with utmost care and quality. This is where outsourcing of the said service comes in. Due to excessive demands regarding providing records, most medical institutions lack the personnel to cope up with the growth of documenting medical records from primary countries and the resulting process is somehow filled by outsourcing services to other countries like the Philippines.

Outsourcing Medical Transcription Advantages:

  • You get to have staff working 24/7, 365 days a year because of different availabilities of human resources working on shifts as medical transcriptionists.
  • You save time in training professionally inclined medical transcriptionists that you could instead spend in providing smooth better services for your medical specialty and field concentration.
  • You have a 3-level quality control to your documents from transcriptionist team members to team leaders to you as the physician because they assign a team leader to each team assigned to every physician.
  • 99% of accuracy of data filed for future references is obtained because the medical records are well guarded and kept in a high security database system.
  • You have a 24/7 customer services available for the convenience of the customers that you don’t actually have to personally provide or personally do in cases of emergencies and quick needs.
  • Cost efficient when it comes to different medical transcription parafernalias to accomplish automated tasks and less need to use unnecessary technology adjacent to original type of service.
  • Easy access of both medical transcriptionist personnel and medical files due to the presence of local representatives in most areas in case of transaction inadequacies and problems.
  • Each physician working everyday with the same team of medical transcriptionist gets to know each other better and therefore makes work more at ease and easier to accomplish.
  • Saves the physician the time consuming medical references organizing which bulks up in time and makes it easy to provide customers their immediate future needs of their medical records.
  • Saves the physician extra time to spend organizing documents and therefore enables them to further concentrate on medical job specialization and major revenue earning operations.
  • Provides the physician ample time to concentrate also on customer service instead of personalizing each aspect and loosing time therein.
Since in medical transcription, the key is managing a unique and customized file and data organization to fit to each individual character of each physician’s needs, therefore, the different variations to such need becomes no hindrance because of collective work and control through outsourcing. Medical transcription also has to be flexible at all times and automation requirements should meet the needs in terms of IT and available softwares and programs to make a more reliable easy access of file and file formats. This is of course to be worked out by the outsourcing service provider.

Other concerns to Business Process Outsourcing are legal transcription outsourcing, general and business transcription outsourcing, medical billing outsourcing, medical coding and medical accounts receivable outsourcing, outsourcing of Web Site Development with Search Engine Optimization and accounting and bookkeeping outsourcing.

Many datas available in the web points out that two of the most important Business Process Outsourcing (BPO) which is SEO outsourcing with Search Engine Marketing and Medical Transcription Services Outsourcing can now be scooped in the Philippines and is presently one of the fast growing industries and investments that the government is seeing to be a major profit generating scheme and dollar earning for the country for the years to come.

Visit for example this site………

And you’ll be able to at least have an initial knowledge of how in-demand the job is because of the pouring offers of outsourced MT-related jobs in the Philippines. This is really the right job at the right time for the many professionals inclined and qualified to it. “Working for this organization is like no other! From a single rented workstation in a cyber cafĂ© (just a little less than 3 years ago) at Malate Manila, the ITO group has grown into a network of over 20 MT focused training centers and 11 MT focused production centers throughout the country. Year in and year out, we have stuck by our objective of industry development for country positioning. Not only do we work to be the best; we work to make a difference in our country and industry!”
(an article i was able to quote from the site)

And this site…….

With the many professionals present here in the Philippines, i believe that the next two years to come would be filled with pouring requests and offers to the MT, Search Engine Marketing and Search Engine Optimization industry.

Outsourcing Principles Applied to Amusement Park Services

  • Basic

One of the basic principles in the outsourcing industry is acquiring services that are far more cheaper and cost-effective compared to just hiring in-house employees for your business. Through outsourcing, you can avail of priviledges that enable you to concentrate more in the core mission of your company. The same basic principle applies to amusement services in terms of the technical category. I came up with this idea right after i wrote a post prior to this one because i am previously writing a post on my own other blog site about the “outsourcing industry” which is related to “Search Engine Optimization and Search Engine Marketing“.

  • Outsourcing Services

As i have said, the basic principles in the outsourcing industry can be applied to amusement services because i know that these days are truly one of the most difficult times that an amusement company could come up with the right personnels to do the technical reapair aspects of machines. In fact, in my job, we have to train neophytes in the field of electronics for almost a year before we could come up with a skilled and qualified technician for our amusement machines. The shortage in technicians has led me to form a basic relation to my outsourcing posts before which is about gaining benefits from outsourced service providers. This is the most basic form of principle in the outsourcing industry that correlates and coincides with the need of every amusement company for skiled technicians.

  • What You Will Gain by Outsourcing Technical Service

For those amusement owners of small businesses, if you cannot provide yourself with the quality works of professional technicians, then, i suggest that you go for some outsourced services in terms of repairs of your machines. This way, you could also benefit in the implementation of such technique. That is, you could concentrate on other aesthetics and physical attributes to improve in sales. You could hire better management teams and staff and not have to worry much about the technical aspect. YOu can even allot much of that quality time and effort in marketing and promotion. You can go looking for some other ways to provide the quality services that your machines need in order to operate and add up to the income that you are not obtaining before. Lastly, you can say goodbye to to worries on purchasing the parts yourself or hiring a purchaser because most of the parts you are going to need can be provided by the technical outsourced service provider. This would depend of course to the contracts that you can agree with the other party.

  • Time, Possibilities and When to Backout

These are just some of the possibilities that could open up for you and your business if you could find a way to implement the same basic principles that the outsourcing industry is currently following as a trend and revolutionary process to improve their business. Most of all the best benefit that you could achieve in outsourcing for a technical service is “TIME”. You could have all the time in the world to spend to more important things within your control to improve the return of investment in your business. It would really not be any loss for you if you try for once and if you don’t like the idea at all after some factual experience, then you could decide to back up and go for onother way. The important thing is you can see what options you have other that feeeling hopeless in terms of amusement machine repair is concerned.

After reading this post about the relevance and importance of tha basic principle on the outsourcing industry and thought of how you can adopt it in your search for the amusement services that would fit your business, i’m pretty sure you’ll have more time watching your favorite movies, news and sports. You can even watch the live action on the NBA arena.