Swinging Along with BPO in the Philippines

A Major Shift in the BPO Industry

There was a major shift in the BPO industry in the Philippines cooking these days along with the exit of the year as different Indian companies start to shift operations directed to Philippines shores according to some reports. This specific turnout of events were estimated by some BPO industry analysts and economists to carry with it optimism that the BPO industry in the Philippines will continue to drag to the country more of the share in the BPO market and become the top venue for BPO jobs and companies to deal offshore business here by 2008.

As Different Telemarketing Outsourcing Companies, BPO Companies, Medical Transcription Outsourcing Companies and Call Center (Contact Center) Outsourcing Companies in the likes of GXS, Convergys, HP, Client Logic, Sykes, Dell, IBM, Safeway, eTelecare, People Support and more are optimistic that there will be an even stronger support for the industry's growth by the Philippine government, there are also certain estimates that higher return on investments will pour down in the country by 2008 in the said industry. This is probably one of the reasons why the Indian venue of these different BPO companies shifted operations here.

Philippines Joins the AHIMA Conference in the U.S.

Combining efforts by the government in the recently concluded American Health Information Management Association (AHIMA) conference in the USA which estimates the Philippines to be a top destination for business ventures by big BPO and medical transcription outsourcing companies based in the health sector in America. Another reason for the major shift of the Industry is because India is said to have tripled its lease rates to the companies investing there in the BPO, Telemearketing, Medical Transcription Call Center (contact center) outsourcing industry.

Reasons BPO Companies will Swing to Philippines Shores

According to a presentation of Craig Reines (Teletech vice-president and general manager) in the Philippines last June, he mentioned specifically that India has tripled its lease rate in the last four years. Also wages of the common worker increased up to 13 percent while the attrition rate reached a high of 40 percent per month while the 30 % can be accounted to salary of the managers. This is a very significant figure based on the rate of costs for the different BPO companies (telemarketing outsourcing companies, medical transcription outsourcing, KPO, BPO and more...) in India and this can be some of the compelling reasons why the expectation of the Philippines is rising as New Year fast approaches. This has become a signal for many professionals in the BPO industry in India to move on to other venues and the Philippines is the most favorable for this business type second to India. There are presently other compelling issues that put the Philippines as a top choice such as, the ratio of labor force, western assimilation and availability of more professionals which can play as a major factor to convince Business Process Outsourcing (BPO) companies to put the Philippines on their top list this coming 2008.

A recent study showed that by 2010, India's labor force in the business process outsourcing sector could possibly reach twice it is now in a matter of four years. According to some reports, it is an estimated from 1million to 2.4 million. Other popular BPO analysts also reported that some companies in Singapore were also interested in taking part in the BPO labor and investment markets in the Philippines. For Singapore, this will be particularly in the offshore back-office end related services and jobs.

The USD$355 Million IPVG Offer for Major Stocks at People Support

According to ZDNet Asia in a report yesterday (Dec.06, 2007) by Joel D. Pinaroc, People Support, one of the top BPO companies in the Philippines received a bulk offer of USD $355 million cash proposal to get the majority stake of the said BPO company that mainly deals with contact center business. Poeple Support is also one of the top BPO companies rendering services on telemarketing outsourcing in the Philippines with an estimated seating of about 8,000 capacity.

This is by far one of the best things that could possibly happen in the BPO market here in the Philippines as multi-national companies from around the world are starting to see potentials of investing in this kind of business here in the Philippines. This is in terms of Business Process Outsourcing and other related industries like Telemarketing Outsourcing, Knowledge Process outsourcing, Call Center and Contact Center Business Outsourcing, Medical Transcription Outsourcing and more.

This particular event in Philippine history of BPO will hopefully trigger more revenue earning schemes for the country in the coming 20008 new year. IPVG by the way is a company group that deals with and is currently engaged in the information technology and communications space business.

4 Reasons to Advance in Telemarketing Outsourcing Business in the Philippines

Labor Integration with Telemarketing Outsourcing in the Philippines

Offshore telemarketing outsourcing in the Philippines had its ups and downs, but mostly, the different companies that merge with Philippines local labor sectors regarding jobs for the telemarketing outsourcing industry find the country a venue that's most favorable to engage in this kind of business.

There are of course so many reasons why these offshoring experts prefer the Philippines as a primary choice of venue for establishing prestige in the telemarketing industry that serves the world market.

English Proficiency

The first reason for gaining advantage on establishing a telemarketing outsourcing business here in the Philippines is the favorable climate for this type of business due to availability of quality manpower professionals with high English proficiency in terms of both speaking and writing skills. This is actually a major factor that pays off for these companies trying to make a name for their own benefits utilizing the Philippine manpower resources.

Client Behavior Pointing to a Strategic Location

Second to which is the advantage in terms of the purchasing behavior of prospective clients. Mostly, these clients have a tendency to outsource their telemarketing service needs to places that are strategic and most possibly nearer to their location. This way, they can easily draw a conclusion based primarily in terms of security of services.

Outbound Telemarketing Specialization over Cost Effectivity

Outbound telemarketing specialization over cost effectiveness - We all know that all types of services are probably in twin with cost-effectiveness, therefore all aspects pointing to this should not be a factor to see when matters of advantages of establishing telemarketing outsourcing business in the Philippines is concerned. It would therefore be more proper to consider specialization in the field and this is where Filipinos have the extra advantage over other countries like Pakistan, India or China.

Geographical Location and Security

Strategic Location - The strategic location also plays an important role in the recent boom of the telemarketing outsourcing industry here in the Philippines because of the prime factor that the country has which is the fact that it lined with shore in all directions pointing to every possible communication leads with respect to possibilities of earning better chances at converting business leads better that other countries.

India, Loosing BPO Grip Over Philippines

Is India Loosing BPO Outsourcing Jobs and Services to the Philippines?

This is a very simple question and deserves a second look because the sensitivity of the BPO industry and the telemarketing outsourcing business is just a part of BPO both in India and the Philippines. Lately, the Philippines has been the eye of many telemarketing outsourcing firms and companies because of the ideal climate of this business nature today. News here and news there tells that India will soon loose its prime in the BPO industry as the Philippines is gaining some leverage in getting in the country some of the top BPO firms investing and growing their business each year and other venues like Europe is starting to see this.

India is Second to None in the Telemarketing Outsourcing Business

Everybody knows that India is the number one source and destination of almost 90 % of the BPO industry and telemarketing outsourcing business in the whole world for so many years until now but the Philippines is seemingly taking all the attention with so many business ventures now going on in the Philippines. eTelecare for example is acquiring AOL and their office in the Philippines is optimistic that there must be at least a thousand more jobs for the Filipinos that will soon be out for grabs because they are establishing an office in Tarlac.

The Philippines Challenges India with BPO

The challenge that Philippines is posing to India is growing more each day and by the year 2008, the Philippines will surely give India a good margin with respect to telemarketing outsourcing business. In recent survey that was concluded, one of the hindrance that Philippines is facing regarding the second thoughts of establishing BPO companies, BPO services and BPO jobs is in its nature of politics and the weather that it faces with so many typhoons and climate. But this will all be settled as soon as the climate in the BPO industry grows more and removes doubts because of the growing revenues of other big companies. In line to this, the Philippines is expecting to get a bigger chunk of the European market this 2008 and the years to come.

Telemarketing Outsourcing in the Philippines

12,000 New Telemarketing Jobs Coming In the Philippines

Just the other night in the news, I heard about the IT industry moving on in the Philippines as what the president is stating proudly. This is because she said, that the Philippine call center industry is going to a rise of 12,000 new jobs related to call center and the the target is to give it to the Filipinos who the foreign investors called as good professionals when it comes to dealing with deadlines and customers in the call center or telemarketing outsourcing in the Philippines as a largely growing industry in the archipelago.

The Telemarketing Industry in the Philippines

Aside from this public announcement by the president of the Philippines, there were at least two high officials from the telemarketing industry who took a stand ans said that the Philippines has one of the best potentials of becoming the number one source of call center agents as an outsourcing boom this coming year of 2008. Teletech, also a world leader in the telemarketing industry told the newsmen that one of the best leading sources from which they get manpower for outsourcing venues if from a prestigious school named STI, one of the leaders in IT related courses in the Philippines today.

High Officials Believe the Philippines could be the Number One Source for Telemarketing Outsourcing Jobs

Another high ranking official of an outsourcing company based here in the Philippine also told that the Filipinos had a great expectation this year as the call center outsourcing industry is planning on giving high priority to those who are looking forward to have a job in the call center this year and would like to close out the coming year as one of the elite manpower who supplies the growing need for a job at the telemarketing industry in an outsourcing venue here in the Philippines.